Terms and Conditions

SWG WA –Terms & Conditions of Trade

Effective Date: November 2025

1. Definitions

• Client: The individual or entity engaging the services of SWG WA.

• Company: SWG WA, including its employees, subcontractors, and agents.

• Services: Includes but is not limited to concrete construction, mechanical polishing, high-quality epoxy flooring, concrete patching & remedial work, concrete cutting, core drilling, mastic jointing, silicone sealing, wet sandblasting, concrete scanning, and demolition.

• Agreement: The contract between the Client and the Company, including these Terms & Conditions and any other documents incorporated by reference.

2. Scope of Work

• SWG WA provides the following Services:

  • Concrete Cutting & Coring: Precision cutting of slabs and walls for openings, penetrations, and structural modifications.

  • Core Drilling: Accurate diamond core drilling for plumbing, electrical, HVAC, and structural services.

  • Concrete Grinding: Level and smooth surfaces, remove coatings or adhesives, and prepare slabs for finishing.

  • Mechanical Polishing: Polished concrete finishes in matte, satin, or gloss for commercial, industrial, and residential spaces.

  • Epoxy Flooring: High-quality epoxy coatings for workshops, warehouses, garages, and high-traffic areas. Durable, chemical-resistant, slip-rated finishes.

  • Concrete Patching & Remedial Work: Structural repairs, crack injection, surface reinstatement, and general remedial work to restore strength and longevity.

  • Mastic Jointing & Silicon Sealing: Professional sealing of expansion joints to prevent cracking, water ingress, and structural stress.

  • Wet Sandblasting & Surface Prep: Controlled abrasive blasting to remove coatings, contaminants, and damaged concrete surfaces.

  • Concrete Scanning (GPR): Locate rebar, conduits, cables, and other services before cutting or drilling, reducing risk and preventing damage.

  • Demolition & Structural Removal: Controlled removal of concrete slabs, walls, and non-structural elements.

  • Alteration Works: Modify existing concrete layouts — enlarging openings, slab adjustments, and structural modifications.

3. Quotation and Acceptance

• All quotations provided by the Company are based on the information given and are valid for 30 days from the date of issue.

• Acceptance of a quote confirms the Client has read, understood, and agreed to these Terms & Conditions.

• A non-refundable deposit of up to 20% may be required to confirm booking.

• Quotes are subject to change if the scope of works changes. Any variations must be agreed upon in writing before additional work is carried out.

• Acceptance of a quotation is confirmed upon written acknowledgment from the Client, either on the quote or via email.

4. Client Responsibilities

To avoid delays and additional charges, the Client must ensure:

• Work areas are clear and accessible.

• Smoke/heat alarms are isolated.

• Adequate power supply is available (single-phase, minimum 3 outlets within 30m of the work area).

• Adequate lighting is provided.

• Skip bins or rubbish removal are arranged if required.

• All staff, patrons, or residents are notified not to enter the work area.

• Any curing compounds are applied only after consulting SWG WA to ensure compatibility with surface preparation and coatings.

SWG WA is not responsible for delays or additional costs caused by the Client failing to meet these responsibilities.

5. Payment Terms (Updated)

• Unless otherwise agreed in writing, payment is due 7 days from practical completion or from the date of invoice.
• For clients with established payment arrangements, payment may be due 30 days end-of-month, if previously agreed in writing.
  
  
• Payments must be made in full without deductions, offsets, or counterclaims.
  
  
• Overdue accounts may incur interest at 5% per month, calculated daily until paid.
  
  
• All costs of debt recovery (including legal and agency fees) will be payable by the Client.
  
  
• Repeated late payments may result in upfront payment being required for future works.

6. Company Responsibilities

• The Company will perform the Services in a professional and workmanlike manner.

• SWG WA will adhere to all relevant health and safety regulations.

• Reasonable steps will be taken to minimize disruption and maintain a clean work environment.

• The Company will provide all necessary materials and equipment to complete the Services.

7. Changes and Variations

• Any changes to the scope of work must be agreed upon in writing.

• Additional charges may apply for changes or variations requested by the Client.

• Please refer to Section 3 – Quotation and Acceptance.

8. Warranties and Guarantees

• SWG WA warrants that Services will be performed with reasonable skill and care.

• A 12-month workmanship warranty is provided.

• Any defects arising from faulty workmanship must be reported within 14 days of completion for assessment and potential rectification.

9. Liability

• The Company’s liability for any claim arising out of this Agreement is limited to the value of the Services provided.

• SWG WA is not liable for indirect, consequential, or incidental damages.

• The Company is not liable for any damage caused by the Client’s failure to comply with their responsibilities.

10. Termination

• Either party may terminate the Agreement by giving 7 days’ written notice, or a timeframe agreed in writing.

• SWG WA may terminate the Agreement immediately if the Client breaches any terms.

• Upon termination, the Client must pay for all Services provided up to the date of termination.

11. Force Majeure

• The Company is not liable for failure to perform obligations due to circumstances beyond its control, including natural disasters, strikes, or government actions.

12. Dispute Resolution

• Any disputes arising under this Agreement will be resolved through negotiation in good faith.

• If resolution cannot be reached, the dispute may be referred to mediation or arbitration.

13. Governing Law

• These Terms & Conditions are governed by the laws of Western Australia.

• Any legal action must be brought in the courts of Western Australia.

14. Entire Agreement

• This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements or representations.

• Any amendments must be in writing and signed by both parties.

15. Severability

• If any provision is found to be invalid or unenforceable, remaining provisions continue in full force.

16. Notices

• All notices must be in writing and delivered to the addresses specified in the quotation or contract.

17. Confidentiality

• Both parties agree to keep confidential any proprietary information received from the other party.

18. Insurance

• SWG WA maintains adequate public liability insurance.

• Proof of insurance can be provided upon request.

19. Indemnity

• The Client agrees to indemnify and hold SWG WA harmless against any claims, damages, or expenses arising from breach of this Agreement.

20. Subcontracting

• SWG WA reserves the right to subcontract any part of the Services without prior notice. Subcontractors are selected based on expertise, reliability, and compliance with SWG WA quality and safety standards.

• SWG WA remains fully responsible for subcontracted work. Clients must not communicate directly with subcontractors regarding the Services without prior written consent.

• Subcontractors carry their own insurance coverage for public liability and workers’ compensation.

21. Health and Safety

• SWG WA adheres to strict health and safety protocols and expects Clients to comply with instructions to maintain a safe work environment.

• Clients must notify staff, patrons, or residents to avoid the work area while shot-blasting, grinding, or chemicals are in use.

22. Environmental Considerations

• SWG WA will endeavour to minimise environmental impact and properly dispose of waste materials generated during Services.

23. Customer Satisfaction

• SWG WA is committed to customer satisfaction. Concerns or complaints should be communicated promptly to allow resolution.

24. Schedule of Rates – Additional Work or Delays

• Additional labour: $130/hour (including extra work, inductions, stop-work orders, or weather delays).

• Additional travel: $130/hour plus travel/fuel costs.

25. Exclusions & Important Notes

• No allowance has been made to rectify concrete that is honeycombed, soft, or high in moisture.

• Water droplet test failures are not included.

• Gradient or level changes are not included unless specified in the quotation.

• Patching is not included unless specified in the quotation.

• Any curing compounds must be approved by SWG WA prior to application.

26. Subcontractor Agreements & Termination

• Before work commences, subcontractors will receive a detailed scope of work. Both parties must agree in writing.

• SWG WA may terminate a subcontractor’s engagement if quality standards are not met or delays occur. Written notice will be provided with an opportunity to rectify issues.

• Final payment and handover will occur upon satisfactory completion and submission of all relevant materials and documentation.

Acknowledgment

• By accepting this Agreement, the Client acknowledges they have read, understood, and agree to be bound by these Terms & Conditions.